Last updated: 9 October 2026

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information across Hisaabii’s products and services, including our website and our software applications.

Information We Collect

We may collect information such as your name, email address, phone number, and other details you provide through forms, when contacting us, or when using one of our products.

Some of our products — including the Hisaabii ERP system, Hisaabii POS, the Hisaabii ZATCA Invoicing app for Shopify, and the Hisaabii FBR E-Invoicing app for Shopify — collect additional, product-specific information as described in the dedicated sections below.

How We Use Your Information

We use your information to:

• Provide and improve our services
• Respond to your inquiries
• Process requests or orders
• Send important updates and communications

Hisaabii ZATCA Invoicing for Shopify

This section applies specifically to merchants who install the Hisaabii ZATCA Invoicing app (“the App”) on their Shopify store.

What information we collect

When you install the App, we access and store the following information from your Shopify store:

• Order information, including line items, prices, taxes, discounts, and payment status
• Customer name and email address, associated with each order
• Your store’s business details that you provide during setup (business name, VAT registration number, Commercial Registration number, and address), and your logo if you upload one
• Your ZATCA cryptographic certificates and, if you enable invoice emailing, your email account settings
• Your store’s domain and basic account information

We do not store your customers’ billing or shipping addresses, phone numbers, payment card details, or any information beyond what is necessary to generate a compliant tax invoice.

Why we collect this information

We collect and process this information solely to:

• Generate Zakat, Tax and Customs Authority (ZATCA)-compliant electronic tax invoices, credit notes, and debit notes, as required under Saudi Arabian e-invoicing regulations
• Submit these documents electronically to ZATCA on your behalf, as your chosen e-invoicing solution provider
• Email the generated invoice to your customer, where you have enabled this feature and configured your own email account for sending
• Display your invoicing history, status, and related records within the App

Who we share this information with

ZATCA (the Zakat, Tax and Customs Authority of Saudi Arabia): order and invoice data is submitted to ZATCA’s servers as required by law, to obtain a valid tax invoice reference.

Your own configured email provider: if you choose to enable invoice emailing, invoices are sent using the email account credentials you provide and control. We do not use our own email account to send invoices on your behalf to your customers.

Google (Gemini): product names and your business details are sent for Arabic translation, so that your invoices can show Arabic text. No customer personal information is sent.

Exchange rates: when an order is not in Saudi riyals, we look up the exchange rate from a public rate service. Only the currency code is sent.

We do not sell, rent, or share this information with any other third party, and we do not use it for advertising or marketing purposes.

Data retention and deletion

We retain your store’s order and invoice data for as long as the App remains installed, so that you can access your invoicing history. If you uninstall the App, we permanently delete all associated data when Shopify sends its store erasure request, about 48 hours after you uninstall, in accordance with Shopify’s data protection requirements.

Keeping invoice records for the period the law requires is your responsibility. You can export your data at any time from Settings.

You may request a copy of your data, or request its deletion, at any time by contacting us at sales@hisaabii.com.

We also support Shopify’s mandatory customer data request and erasure webhooks. When Shopify sends us a customer erasure request, we remove that customer’s name and email from our records and keep the invoice amounts and ZATCA records, which are tax records. When Shopify sends a customer data request, we tell you what we hold so that you can answer your customer.

Security

All sensitive credentials, including ZATCA cryptographic certificates and any email credentials you provide, are encrypted at rest. Access to your store’s data is limited to what is necessary to provide the App’s functionality.

Billing

If you subscribe to a paid plan, billing is processed through Shopify’s own Billing API. We do not directly collect or store your payment card details.

Hisaabii FBR E-Invoicing for Shopify

This section applies specifically to merchants who install the Hisaabii FBR E-Invoicing app (“the FBR App”) on their Shopify store.

What information we collect

When you install the FBR App, we access and store the following information from your Shopify store:

• Order information, including line items, prices, taxes, discounts, delivery charges, and payment and delivery status
• Customer name and email address, and the city and province of the delivery address, associated with each order
• Product names, product types and collections, so that you can assign HS codes
• Your store’s business details that you provide during setup (business name, NTN or CNIC, STRN, province, and address), and your logo if you upload one
• Your FBR access tokens and, if you enable invoice emailing, your email account settings
• Your store’s domain and basic account information

We do not store your customers’ street addresses, postal codes, phone numbers, payment card details, or any information beyond what is necessary to generate a compliant tax invoice.

Why we collect this information

We collect and process this information solely to:

• Create sales tax invoices and debit notes in the format required by the Federal Board of Revenue (FBR) of Pakistan
• Send these documents to FBR’s Digital Invoicing system using your own FBR access token
• Create the invoice PDF with the FBR invoice number and QR code